FieldHelper – Privacy Policy

Last updated: January 2026

FieldHelper (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use the FieldHelper mobile application.

1. Information We Collect

We may collect the following information:

• Account information (such as name, email address, and role)

• Usage data (error codes searched, app interactions, feature usage)

• Technical data (device type, operating system, app version)

• Chat content submitted via TechChat

• Authorisation and audit data related to reset code requests and approvals

We do not collect payment card details. Payments are handled securely by third-party providers (e.g. Apple).

2. How We Use Your Information

Your data is used to:

• Provide core app functionality

• Enable secure role-based access

• Support professional technical discussions

• Generate authorised reset codes

• Improve diagnostic accuracy and platform reliability

• Maintain auditability and professional accountability

3. Data Sharing

We do not sell personal data.

Data may be shared only:

• With authorised service partners (where required for functionality)

• In aggregated and anonymised form for OEM insights

• Where required by law

4. Data Storage & Security

• Data is stored securely using industry-standard protections

• Access is restricted based on user role

• Critical actions are logged for accountability

• No personal data is exposed in aggregated analytics

5. Data Retention

We retain data only for as long as necessary to provide the service, comply with legal obligations, and maintain system integrity.

6. Your Rights (UK & GDPR)

You have the right to:

• Access your data

• Request correction or deletion

• Object to certain processing

• Request data portability

Requests can be made using the contact details below.